Question 1

How do I get started?

Accepted Answer

Request a free sample edit to ensure color accuracy across screens.
Choose a pricing plan (standard or prepaid for discounts).
Upload your files, and we’ll handle the rest!

Question 2

Do I need to have a colour calibrated monitor on my side to work with an editing agency?

Accepted Answer

Preferably, yes. A color-calibrated workflow on both ends ensures that the images you see on your screen match what we see during editing. While widely used screens like iPhones are generally well-calibrated for reviewing images, computer monitors, MacBooks, and other laptops may require calibration to accurately display white balance, exposure, contrast, and other key details.

Your satisfaction is our top priority. That’s why, even before starting a professional collaboration, we offer a complimentary edit of up to 10 photos—ensuring you’re completely happy with the results before committing to working with us.

Question 3

How do you ensure privacy and security?

Accepted Answer

We operate within a closed network of trusted in-house editors and use secure cloud services for file exchange. Many renowned photographers trust us with their work, and we maintain the highest level of confidentiality and professionalism.

Question 4

Can I request a specific editing style?

Accepted Answer

Absolutely! If you have a signature editing style, simply provide a preset or sample references, and we’ll match it. We also offer a consultation to fine-tune the process to fit your brand.

Question 5

What’s the process for submitting files?

Accepted Answer

You can send files via:
Dropbox or Google Drive links (preferred)
Our Dropbox Upload Portal (no account needed)
Lightroom Catalogs with Smart Previews (for LR-based edits)

Question 6

What is your turnaround time for Photo edits?

Accepted Answer

Most projects are delivered within 3-5 working days, depending on the project size. Rush jobs are available for a 50% premium and are prioritized over standard orders.

Question 7

How do you use Artificial Intelligence in your editing process?

Accepted Answer

We love AI and adopt it to streamline our processes! We use a hybrid approach—leveraging AI-powered tools like Evoto, Aftershoot, and Topaz to speed up workflows while ensuring manual refinements for high-quality results. This reduces turnaround time and lowers costs.

Question 8

What file formats do you accept?

Accepted Answer

For Lightroom (LR) color correction: Preferably RAW files sent bundled with a Lightroom catalog.
For Photoshop (PS) retouching: High-resolution JPEGs are preferred but we offer flexibility based on your requirements and preferences.

Question 9

Do you offer revisions?

Accepted Answer

Yes! We offer two rounds of revisions at no extra cost, as long as they align with the original instructions. Corrections must be requested within 7 days of delivery via email.

Corrections: Fixes related to the original edit request are free for two rounds.
New edit requests: If you request additional changes beyond the original instructions or after 7 days, these will be treated as a new order and charged accordingly.

Question 10

Do you offer bulk order discounts?

Accepted Answer

Yes! We’re happy to discuss custom pricing for bulk projects. Please schedule a call with us by texting us here.

Question 11

How do I submit revision requests?

Accepted Answer

Revisions can be submitted via:
Email 
WhatsApp chat
Shared Google Docs created for your workflow

If you have a different preferred method, we’re happy to accommodate.

Question 12

Do you offer urgent edits?

Accepted Answer

Yes! Rush jobs are available for a 50% premium, subject to availability. These projects are prioritized for faster delivery.

Question 13

What are your pricing options?

Accepted Answer

We offer set pricing for all services.

For LR based edits we charge per photo, and for Photoshop Edits, we charge hourly.

Prepaid plans are available with up to 25% discounts for professional photographers. Send us a query via a Contact Page or text us here for details!

Question 14

What if I need edits after delivery?

Accepted Answer

Happy to help you with them! Corrections in line with the original request are free for 2 iterations. New requests will be charged additionally.

Please request corrections within 7 days of delivery via email or whatsapp. Edits beyond 7 days will be treated as a new order.

Question 15

How do you deliver the final files?

Accepted Answer

Edited images are shared as JPEGs or Lightroom Catalogs.
Videos are delivered in MP4 format.
We use secure cloud storage like Dropbox or Google Drive for delivery.

Question 16

What are your payment terms?

Accepted Answer

Prepaid plans: Instant delivery; payment is deducted from available credit.
For Project-based pricing: 50% advance, balance due before final delivery.
International payments: Preferred method is Wise.com. Other options may incur a 20% surcharge due to transaction fees.

RETOUCHING AND VIDEO POST PRODUCTION

We love questions

Happy to help!